They deny and a few months later it is fixed.The writing on the wall: a limit of two drives per customer constrained Backblaze's informal network of drive procurement. This is not the first time I have found bugs in their software. If I could I would give them MINUS five stars. It stinks so bad I hope it drains the company. THEY HAD A BUG = THEY PAY THE COST! Not me! This is the worst customer service I have ever experienced. THEY had a bug and no matter how they twist what was written in the files THEY have to pay for that and make the transition as smooth as possible for the users. These guys needs to be right rather than admitting they had a bug that caused me problems for months.

They had a serious bug that rendered me with a dead backup and several months of backing fully up, back to where I was before their bug destroyed my backup. That's what they tried to 'legalize' by adding the note on refunding last months payment a few days ago. Writing back and forth they continued to claim that because I did not delete the old backup they charged me for 120 dkk instead of 28 dkk. A stunt trying to 'legalize' they illegally over charged my credit card for months. For months they illegally charged me FOUR times the price of ONE license! I contacted them and suddenly they wrote in the case files that I had to remove the old backup to get a refund for only the last month.

The supporter I first talked to told me how to establish a new backup as it was rather complicated and he specifically wrote: 'This will allow you to add the second license without having to purchase it.' Took several months before backup was ready and back online and then they started charging me for BOTH backups even though the first one was dead and useless.

It was very difficult to navigate through their systems and I needed help from them. I should actually buy a new license but they gave me a credit on the new so I wouldn't pay for 2. Contacted BB and they admitted it was a bug and my backup was obsolete and I had to start all over with a new license. This continued for months and at some point figured I couldn't have that many files. Stay as far away from BackBlaze as possible!Īt some point my backup continued in a loop saying All Files backed up and a few hours later it found 300.000 files that weren't backed up.

Backblaze external drive